Posts tagged #conversational-ai

2 posts

Autonomous Customer Service with Dialogflow and LLMs: Architecture, Intent Design, and the Path to CSAT Parity

A production-focused guide to building autonomous customer service systems using Dialogflow CX combined with LLM-powered RAG pipelines, covering intent design, multi-turn conversation handling, fallback strategies, and measuring success through CSAT.

July 11, 2026 • Aryanto, M.Si

nlp llm

AI Chatbot for Customer Service Marketing: From Intent Design to CSAT Optimization

A comprehensive guide to building AI-powered customer service chatbots using Dialogflow, RAG architectures, intent design patterns, CSAT measurement frameworks, and intelligent human handoff strategies.

July 11, 2026 • Aryanto, M.Si

marketing ai-chatbot customer-service dialogflow rag nlp